pile of sticky notes with question marks on them

Frequently Asked Questions

Q: How often do I change my furnace filter?

  • A: We recommend checking it monthly to see how dirty it is and replacing it with a new disposable filter when required. A good reminder is to buy a new filter at the start of each new season. This does depend on the number of pets, if there is smoking in the home and the area around the house. If there is lots of construction in the area the filter may need to be replaced more often.

Q: Does my thermostat take batteries?

  • A: For the most part yes. Refer to the owners manual on how to replace the batteries in your thermostat.

Q: What can I do to keep my air conditioner in good working order?

  • A: 1. Keep the outdoor unit free from debris and plants. 2. Schedule maintenance to have the indoor coil cleaned every other year, or sooner if needed. 3. You can buy a cover from us or use something to cover the top of the condenser in the winter. Just make sure there is a foot or so around the bottom that is open to allow for water and condensation to come out.

Q: What information can you provide on the condensor size I require? I have separate quotes for different sizes.

  • A: We have HRAI trained staff that can do a heat loss/gain calculation for your home. If we installed the heating equipment in your home when it was built these calculations have already been done in order for the builder to get a building permit. Below are some links to more information on the sizing your air conditioner. A bigger or higher ton unit is not always better, the house may cool down quickly but the moisture will not be removed and the unit will turn on and off all the time.