Priority Heating, Cooling & Plumbing | HVAC Contractor

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Top-Rated Heating, Air Conditioning and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

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Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

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Plumbing

From tankless systems to traditional water heaters, our plumbing solutions offer dependable performance and enhanced home comfort.

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Current Offers

Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

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Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.

is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

Why Choose Priority Heating, Cooling & Plumbing Services?

We are locally owned and operated

We are fully licensed and insured

We offer financing options

We’re available 24/7 for emergencies

FINANCING OPTIONS

Flexible Lending Options for Your New System

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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About Us

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

Jamie B.

20:24 10 Nov 25

We’ve had issues in the past when dealing with... another furnace company and finally decided to try a new company for our Trane furnace. Aman from Priority was incredibly knowledgeable, exceptionally kind and very transparent every step of the way. Never pushing to upsell, but positively providing options when needed. The service we have received for a complicated, high end system is honest, and without gimmicks. I would highly recommend Aman from Priority.read more

Lydia T.

20:34 08 Nov 25

We needed a new furnace and had used Priority in... the past to clean our equipment. We started with our regular cleaning and concerns about a failing fan they had warned us about previously. Turned into a new furnace which we knew was coming. Great package deal currently underway. Got a free duct cleaning among other things. Zack T was great by they way. Today Jeremy W and Craig T showed up promptly. They lied down mats in preparation while listening to our questions and concerns. They made some alterations that were so helpful based on our concerns. Set everything up, showed and explained the new furnace features, including setting up the smart thermostat and humidifier. Very please with the communication and extra effect Jeremy and Craig showed throughout our install. Thanks again Priority Mechanical. Until next year!Peter & Lydia Tread more

hana T.

23:59 05 Nov 25

Last week we had Priority Mechanical service our... Lennox furnace that was not blowing warm air. It's 10 years old. We booked a non emergency service call and after discovering this issue on Sunday we got a service tech out on Tuesday. Luckily we have a gas fireplace that kept our house warm before the next subsequent service call. The technician diagnosed it as a possible issue with the mother board. It was ordered and two days later it was installed. The motherboards was not the issue after all, it turned out to be a gas valve. Yousif the technician went out of his way and picked up the necessary part same day and installed and tested. He assured us we would have heat before the weekend and finished the job that day. He was very kind and apologetic about this delay. It was late in the day on Halloween night and he still had a couple of service calls after ours. But he didn't leave until the job was completed.We were very happy that we were not charged for the motherboard after he swapped our original PCB back. I would recommend Priority Mechanical and will use them again in the future. Thank you Yousifread more

Deb R.

22:17 29 Oct 25

My furnace went out last night & by 8 AM. Jeff... from priority was here, knew what was wrong in no time went to Waterloo grabbed the part and had it fixed in little time.Great friendly customer service.Thank you, Tim for getting this all set up for me.read more

Ian F.

21:17 29 Oct 25

The salesman did not pressure use to purchase,... but gave us an explicit overview of what the company has to offer.Installation crew arrived right on time, layed down rugs and cleaned everything upThe installation was very professional and they took the time to walk us through the features and how to use the furnace.I would recommend your company Priority Mechanical to any one.read more

Linda J.

15:52 19 Oct 25

Since we moved to Cambridge Ontario, we have some... work done on our new home. Priority has done my water softener, my water heater and a/c. We was so impressed with the work, friendly and professional people who did all the work for us. Our sewage/ejector packed up and we phone them, Zach come out the same day and told us what was wrong and the next day it was fixed. We recommend them anytime. Zach explained everything very good and did a excellent job. Thanks again.read more

Nikki T.

17:49 10 Oct 25

Priority is a company that not only meets but... exceeds expectations. Their knowledge and professionalism is always exceptional. Thank you Aman for coming and doing the initial assessment and explaining my options. Thank you Andrew and Craig for doing such a terrific installation job and thank you Tim for helping set things in motion to get this new furnace fired up for winterread more

Maggie M.

13:03 29 Sep 25

I couldn’t be happier with my new daikin furnace... installed by Prioirty!! From start to finish, the experience was smooth and professional. The team arrived on time, worked efficiently, were very clean and made sure everything was set up perfectly. They explained how the system worked and answered all my questions with patience. Highly recommend this system and the folks over at priority mechanical!!read more

Sarah C

12:12 29 Sep 25

Great customer service and qualified educated... technicians! Highly recommend.read more

Kathryn A.

00:59 27 Sep 25

Had a new AC installation and aging furnace... replacement completed this week. Except for a couple small cosmetic boo boos (likely fixable), the Installation team (Andrew and Tyler? apologies if I have either of their names wrong!) did an excellent job. Efficient and professional work all around! They were even able to improve on the original plan for the electrical work by patiently fishing the wiring through the basement ceiling rather than going visibly through my garage. Additional shout out to Rylan for his work to provide a fair quote and answer my many questions! Will keep Priority in mind for future projects. Well done! 🙂read more

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