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Top-Rated Heating, COOLING and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

Plumbing

From tankless to traditional, our water heater solutions deliver reliable performance and improved home comfort.

Current Offers

Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

Priority Heating, Cooling & Plumbing is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.
Priority Heating, Cooling & Plumbing is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

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We are locally owned and operated
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We are fully licensed and insured
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We offer financing options
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We’re available 24/7 for emergencies

Raising the Standard in Heating & Cooling

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

FINANCING OPTIONS

Flexible Financing for your comfort

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

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Phil was a great sales guy to deal with and offered me a great price on a new furnace. Install team came the next day and did a great job doing all necessary work and repairs. Thoroughly impressed with this company and will definitely be using them in the future.
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The worst part of replacing my dead AC during the recent heatwave was my attempt to check out other companies. Every one of them either had horrible reviews and untrained staff, AI bots pretending to be humans answering the call, or just never returned my calls. The guy who came originally to look at the AC instantly told me it was dead and took it apart and showed me everything and explained the issues and why it would almost certainly be cheaper to replace than to fix, and measured the system pressure just to be 100% thorough. If I had just booked the replacement that day I could have had AC again by the next day. The two guys who came to install the replacement, when I finally gave up looking at other installers, were great. Very efficient, knew their stuff and were happy to let me watch the process and explain all the things they were doing, show me the tests they run, and when they were done it all looked even cleaner than it did before. It all worked first try and my house was back to a reasonable temperature in under a day. Couldn’t be happier with the repair guy, the sales woman, and the two guys who came to replace the unit.
Google
We had Vince Nguyen to do our maintenance today. He did a great job. He came on time and explained to us what he is going to do and even gave advices.
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Thanks for the prompt and efficient service after what I believe was a lightening strike at our home during a recent pop up storm.quick help during a heat wave was definitely appreciated. Thanks from wayne and Karen and critters.
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Service was great!
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Jeremy and Craig worked a full 10 hours today to install four units on three floors of my house. I am blown away by their efficiency! My home has been transformed by these powerful machines.. What a relief to be able to choose the temperature and humidity of my home. Thank you Phil, Craig and Jeremy!
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Technical craftsmanship and friendly personalities were noticed during this install.
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I recently had a new Daikin air conditioner installed by Priority Mechanical HVAC, and I couldn’t be happier with the experience. From the initial quote to the final installation, the team was professional, knowledgeable, and courteous. The new Daikin AC is running great, and the quality of workmanship was excellent. I appreciated the attention to detail and the commitment to customer satisfaction throughout the entire process. I highly recommend Priority Mechanical HVAC to anyone looking for reliable HVAC service and a professional installation experience. I also had an issue with my smart thermostat, and Yousef from Priority Mechanical did an outstanding job fixing it. He was professional, knowledgeable, and quickly identified the problem. He explained everything clearly and made sure the thermostat was fully operational before finishing the service call. I am extremely pleased with the service I received and would highly recommend Yousef and Priority Mechanical to anyone needing HVAC or smart thermostat support. Thank you for the excellent work!
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Thorough install, AC working great so far. Exactly what I expect from Priority.
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Excellent service. Extremely fast. And very decent pricing. Replaced our furnace. Thank you

Our Blog

HELPFUL TIPS FROM OUR TEAM OF EXPERTS

Why More Homeowners Are Choosing Ductless Mini Splits for Room-by-Room Comfort

Ductless mini split systems are becoming a go-to choice for efficient, targeted home heating and cooling. Unlike traditional HVAC systems that rely on ductwork, mini splits operate independently in each zone—making them perfect for additions, basement suites, and older homes. Here’s why they’re gaining popularity: Energy Efficiency: Inverter technology means they only use as much […]

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