Priority Heating, Cooling & Plumbing

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Top-Rated Heating, COOLING and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

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Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

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Plumbing

From tankless to traditional, our water heater solutions deliver reliable performance and improved home comfort.

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Current Offers

Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

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Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

Priority Heating, Cooling & Plumbing is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.
Priority Heating, Cooling & Plumbing is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

Why Choose Priority Heating, Cooling & Plumbing?

We are locally owned and operated

We are fully licensed and insured

We offer financing options

We’re available 24/7 for emergencies

Raising the Standard in Heating & Cooling

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

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FINANCING OPTIONS

Flexible Lending Options for Your New System

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

Henriette S.

20:03 12 May 26

Very satisfied with Priority and especially with... our technician Jeremy. Very quick with a response to our concerns and needed repairs. I would highly recommend Priority as the cost was reasonable and the job was quick and clean.read more

Alfonso O.

23:18 11 May 26

Great service technician was kind and... knowledgeable. Didn’t leave any sort of mess and was timely with the service. Would recommend anytimeread more

Kimberley M.

16:57 10 May 26

If there were higher stars I would give a 6. ... Another company came for a "routine" annual inspection and advised me to purchase a new furnace & ac. They turned off my gas informing me my home was 'unsafe'. After calling Priority for a 2nd inspection, which was Free and after hours, they did a thorough check and advised me that my furnace was in good working order. The information given to me by the first company (that started with an "R") was fraudulent and intended to coerce me into making a major purchase I could not afford. Priority came out within hours, was professional and gave me peace of mind. I have since cancelled my original maintenance contract and am now a Priority customer for life. Thanks to Susan, Zach and Rylan - life savers!read more

Calvin G.

18:16 07 May 26

Recently i had the furnace , heat pump and water... heater replaced by Priority Heating , Cooling & Plumbing and the experience was excellent from start to finish. Rylan and the entire service team provided amazing support throughout the process. They were professional, knowledgeable, responsive, and took the time to answer questions and make sure everything was done properly.Andrew and Aman were exceptional on-site technicians. Their workmanship, attention to detail, and professionalism really stood out throughout the installation process. The work was completed cleanly and efficiently, and it was clear they take pride in doing the job right.It’s hard to find a company that combines great customer service with quality work, but Priority Heating , Cooling & Plumbing definitely delivered. Highly recommend them to anyone looking for reliable HVAC or water heater service.read more

Jackie B.

15:09 07 May 26

Priority Mechanical did an amazing job at... installing my new tankless water heater. They were professional, clean, and kind during the install. I was well informed on the process and the end result. They followed up and to make sure I was happy with everything. Highly recommend!!!read more

Sandra V.

16:12 27 Apr 26

I had my ducts, furnace and AC cleaned by Yousif... from Priority Hesting, Cooling and Plumbing. He did an excellent job, explained everything, showed me pictures and cleaned everything afterwards. He also advised me about the Priority Plus Plan, which I signed up for and got great discounts on the price of the work done. Yousif was great. Thank you!read more

Edward S.

17:39 24 Apr 26

Supper friendly I wish I call these guy from the... beginningread more

Tina C.

19:16 21 Apr 26

Same day service - professional and friendly -... would highly recommend.read more

Teresa W.

18:57 20 Apr 26

We have used Priority Heating, Cooling & Plumbing... several times over the past few years to have our AC & furnace serviced. Yousif has been an exceptional individual & has provided valuable information & suggestions regarding our equipment. We highly recommend this company!read more

Tyler H.

20:07 18 Apr 26

I called priority for duct cleaning. The guy... that came was quick and professional, showed you before and after photos. He cleaned up after himself and answered all my random questions about the gas and fireplace in my new placeread more

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Our Blog

HELPFUL TIPS FROM OUR TEAM OF EXPERTS

Heat Pumps: The Year-Round Heating and Cooling Solution You Didn’t Know You Needed

Heat Pumps

Heat pumps aren’t just for warm climates anymore. With advances in cold-weather performance, modern heat pumps can efficiently heat and cool homes even in the harshest Canadian winters. Here’s what makes them so efficient: Dual-purpose: One system handles both heating and air conditioning Electric-powered: Great for homes moving away from gas Low maintenance: Fewer mechanical […]

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Why More Homeowners Are Choosing Ductless Mini Splits for Room-by-Room Comfort

Mini Splits

Ductless mini split systems are becoming a go-to choice for efficient, targeted home heating and cooling. Unlike traditional HVAC systems that rely on ductwork, mini splits operate independently in each zone—making them perfect for additions, basement suites, and older homes. Here’s why they’re gaining popularity: Energy Efficiency: Inverter technology means they only use as much […]

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Stop Small Leaks Before They Become Big Problems: Smart Plumbing Tips for Homeowners

Plumbing

A small drip under the sink might seem harmless—but left unchecked, it can cost you hundreds in repairs and water bills. Homeowners often overlook routine plumbing maintenance until it’s too late. To stay ahead of trouble, make it a habit to: Check under sinks for dampness or discoloration Inspect your water heater annually for signs […]

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