Priority Heating, Cooling & Plumbing

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Top-Rated Heating, COOLING and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

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Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

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Plumbing

From tankless to traditional, our water heater solutions deliver reliable performance and improved home comfort.

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Current Offers

Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

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Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

Priority Heating, Cooling & Plumbing is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.
Priority Heating, Cooling & Plumbing is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

Why Choose Priority Heating, Cooling & Plumbing?

We are locally owned and operated

We are fully licensed and insured

We offer financing options

We’re available 24/7 for emergencies

Raising the Standard in Heating & Cooling

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

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FINANCING OPTIONS

Flexible Financing for your comfort

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

The technician inspected my AC unit and managed to figured out the source of the leak. Fixed it with silicone caulking and it has been working great. Another techician tested water from a few faucets and found out that only my kitchen faucet has hard water due to how the pipe layout was designed. On both visits, I was told that I don't need to replace anything at the moment since my AC and water softener are still working but start saving up for when they fail. I'm grateful that technician from this company are all providing honest recommendations without the push for a sale. They will be my go to guys for anything HVAC, heating, cooling and plumbing moving forward.

Zac was very courteous and meticulous at ensuring the full check / service was completed and that I understood all that was done. When possible I would appreciate Zac for future services. Didn’t answer price questions as service is part of the maintenance plan.

My technician arrived on time, was friendly, and resolved all my issues swiftly. Would definitely use their services again and highly recommend!

Shalim diagnosed the issue with my AC quickly and fixed it in a timely manner when others could not. Highly recommend. Fairly priced as well! Will use again in the future 🙂

Efficient sink and tap installation that was well done

Excellent service! Highly recommended. Honest and quickly done. The technician, Zachary was absolutely delightful. We had called over the weekend and he let us know that it was time and a half or double time cost, and had us check a few things and suggested if we could wait until Tuesday it would be regular cost. Which we did. We called Tuesday and he came same day with in hours and had it fixed in 15 minutes.

Fantastic experience! My hot water heater broke down on a holiday weekend. Zack quickly called back and made sure that the system was safe. The next day he quoted a replacement tank, and the next business day it was installed. Jeremy and Craig did a wonderful job, suggesting to move the tank to a space-saving location in my utility room. Definitely a five-star team!

A positive experience from the first phone call, through the service call, and follow up contact. Priority was able to make a next day appointment for the service call. I appreciated receiving a text update regarding the technicians who were coming and the time they were arriving. Both technicians were professional, extremely polite, and helpful. I will definitely use Priority again, as well as refer them to others.

My day was ruined but thanks to Zach from the company, it was saved! I called in for a clogged drain pipe in window well that is causing severe flooding in the basement. Zach determined this to be a priority case, and managed to get the job done within the same day. Without his decision, this basement would be flooded completely and it may cause even more damage to the place. But thanks to Zach's consideration and action, it is saved and I can rest easy tonight knowing the situation is handled by a professional. Thank you Zach for your dedication to your trade and to the community. You made my bad day better. I highly recommend anyone to consult with this company for your problem.

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Our Blog

HELPFUL TIPS FROM OUR TEAM OF EXPERTS

Heat Pumps: The Year-Round Heating and Cooling Solution You Didn’t Know You Needed

Heat Pumps

Heat pumps aren’t just for warm climates anymore. With advances in cold-weather performance, modern heat pumps can efficiently heat and cool homes even in the harshest Canadian winters. Here’s what makes them so efficient: Dual-purpose: One system handles both heating and air conditioning Electric-powered: Great for homes moving away from gas Low maintenance: Fewer mechanical […]

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Why More Homeowners Are Choosing Ductless Mini Splits for Room-by-Room Comfort

Mini Splits

Ductless mini split systems are becoming a go-to choice for efficient, targeted home heating and cooling. Unlike traditional HVAC systems that rely on ductwork, mini splits operate independently in each zone—making them perfect for additions, basement suites, and older homes. Here’s why they’re gaining popularity: Energy Efficiency: Inverter technology means they only use as much […]

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Stop Small Leaks Before They Become Big Problems: Smart Plumbing Tips for Homeowners

Plumbing

A small drip under the sink might seem harmless—but left unchecked, it can cost you hundreds in repairs and water bills. Homeowners often overlook routine plumbing maintenance until it’s too late. To stay ahead of trouble, make it a habit to: Check under sinks for dampness or discoloration Inspect your water heater annually for signs […]

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