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Top-Rated Heating, COOLING and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

Plumbing

From tankless to traditional, our water heater solutions deliver reliable performance and improved home comfort.

Current Offers

Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

Priority Heating, Cooling & Plumbing is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.
Priority Heating, Cooling & Plumbing is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

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We are locally owned and operated
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We are fully licensed and insured
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We offer financing options
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We’re available 24/7 for emergencies

Raising the Standard in Heating & Cooling

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

FINANCING OPTIONS

Flexible Financing for your comfort

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

Google
I have been using Priority Mechanical since 2014, before they expanded to their current complete size, and have done many projects and repairs with them over the years. I would like to thank them yet again for coming through and installing brand new tankless water heater paired with a brand-new high efficiency water softener. Thanks go out to Shawn D. for coming out to do the quote, where we coincedentally discovered my previous tank started leaking. Thanks also go out to Brandon H. for making the installation happen immediately after giving myself a night to review the options and pricing presented. Priority has always been accommodating throughout the years and continue to do so which is why I highly reccomend them! A sincere shout out also goes to the install crew on this job as well, both Nicholas A. and Jeremy W. worked together to have the installation done as scheduled and on time such that I had hot water once again. The installation was professionally done and very clean and now gives me a bit more space in that furnace room. Jeremy has done a lot of work on this house and is the reason I keep coming back to Priority for all work at my place and recommending them to both family and friends and anyone who asks for suggestions. Don’t hesitate to call elsewhere within this region, Priority get’s it done right and with a fair price with great customer service – which is hard to find these days! Hopefully, I don’t’ have any new repairs come my way but if I do I know who to call and so should anyone else in the region! Thanks again Priority Mechanical! Sincerely, Prajesh P.
Google
Excellent! I had gotten a few different quotes and Priority was the best balance of price and quality. Their install team was fantastic – so much attention to detail, care and workmanship was put into the install. Super impressed and highly recommend!
Google
We had such a great experience with Priority Plumbing! They completed all of the plumbing for our basement renovation, including our utility sink, washer and dryer hookups, bathroom toilet, and vanity. They were quick, professional, friendly, and so easy to get ahold of whenever we had questions. Everything was done efficiently and we couldn’t be happier with their work. Highly recommend Priority Plumbing!
Google
I contacted this company regarding a plumbing issue I was having, but I wasn’t able to pinpoint the exact cause of the problem. Kelly, the service coordinator, was incredibly kind and helpful. She told me she would reach out to a plumber and follow up with me the next day with a rough idea of what could be causing the issue. When she followed up, their assessment was correct! It turned out to be an issue with my rental water softener, which I was able to resolve through the company I rent it from. What I really appreciated was their honesty, professionalism, and genuine willingness to help. Even though I never actually hired them to do any work, they still took the time to look into my concern, offer possible solutions, and point me in the right direction. That level of kindness and integrity really stood out to me. You can tell that they genuinely care about people and aren’t just focused on making a sale. Thank you, Kelly, and the team, for your kindness and professionalism. I would absolutely recommend them to anyone looking for a trustworthy plumbing company!
Google
Priority Mechanical has worked on units for me 3 times now across 2 different properties and they always do clean and fast work. The customer service is always amazing and the technician, Yousif Ishaksay, has been fantastic.
Google
I can't say enough good things about this company. They are just the best!! They let you know via text who's coming with their history and picture. The work they did for us was a water softener and tankless water heater. Certainly very happy with both and the tankless water heater is amazing. We highly recommend this company.
Google
Zack was amazing! He was friendly, professional, and helpful. He quickly diagnosed the problem with our AC and got it working again. We had been struggling with the heat, so we were extremely grateful for how quickly and efficiently he fixed everything. He was also very kind and explained things clearly. It was already quite late when he came, and we were his last appointment of the day, so we really appreciated him coming out and taking care of everything for us. Excellent service, 5 stars for sure! Thank you so much, Zack!
Google
The technician inspected my AC unit and managed to figured out the source of the leak. Fixed it with silicone caulking and it has been working great. Another techician tested water from a few faucets and found out that only my kitchen faucet has hard water due to how the pipe layout was designed. On both visits, I was told that I don't need to replace anything at the moment since my AC and water softener are still working but start saving up for when they fail. I'm grateful that technician from this company are all providing honest recommendations without the push for a sale. They will be my go to guys for anything HVAC, heating, cooling and plumbing moving forward.
Google
Zac was very courteous and meticulous at ensuring the full check / service was completed and that I understood all that was done. When possible I would appreciate Zac for future services. Didn’t answer price questions as service is part of the maintenance plan.

Our Blog

HELPFUL TIPS FROM OUR TEAM OF EXPERTS

Why More Homeowners Are Choosing Ductless Mini Splits for Room-by-Room Comfort

Ductless mini split systems are becoming a go-to choice for efficient, targeted home heating and cooling. Unlike traditional HVAC systems that rely on ductwork, mini splits operate independently in each zone—making them perfect for additions, basement suites, and older homes. Here’s why they’re gaining popularity: Energy Efficiency: Inverter technology means they only use as much […]

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