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Top-Rated Heating, COOLING and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

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Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

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Plumbing

From tankless to traditional, our water heater solutions deliver reliable performance and improved home comfort.

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Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

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Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

Priority Heating, Cooling & Plumbing is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.
Priority Heating, Cooling & Plumbing is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

Why Choose Priority Heating, Cooling & Plumbing Services?

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We are locally owned and operated
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We are fully licensed and insured
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We offer financing options
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We’re available 24/7 for emergencies

Raising the Standard in Heating & Cooling

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

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FINANCING OPTIONS

Flexible Lending Options for Your New System

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

Susan C.
Susan C.
12:49 17 Apr 26
The Priority Mechanical servicemen were prompt,... respectful and knowledgeable. Great service!read more
Daisy L.
Daisy L.
16:05 16 Apr 26
The technicians are very patient and responsible... answered all the questions that I asked and double checked to make sure all good. Thanks a lot.read more
Gary M.
Gary M.
03:05 09 Apr 26
"Quality is remembered long after price is... forgotten"...Guccio GucciTo provide context, I spent over a year researching for a new A/C. I had to learn the HVAC lingo by asking friends, family, co-workers and immerse myself in YouTube videos. What is the best solution? Heat pump for cooling? Side discharge A/C? Fully communicating thermostats? Which gas should I use, R-410A, R-454B, R-32 or R2-D2?I was bombarded with high pressure sales pitches from multiple HVAC companies that tried to convince me to swap out my whole furnace and A/C. (I won't name them in this post).I then contacted Priority Mechanical when I looked at the Daikin Ontario website. The sales representative Steve came over to my residence and provided an honest opinion about my A/C. He was amazed that the Luxaire unit was 31 years old. My concern was that the A/C utilized the R-132 and could fail this summer.Steve put together 4 quotes that help me go through my decision tree process. In the end, I selected a solution that satisfied my budget.I chose Priority Mechanical as my HVAC provider. I read the story of Peter and Wendy's upbringing and their commitment to the Cambridge community resonated with me.The day of the install could not have been smoother. The technicians Craig and Ryan did a fabulous job. They were very friendly, cordial and were able to answer my questions I had...Even shared a few laughs with them. The old unit and old supporting brackets were removed and a new disconnect switch with A/C was installed. The ductwork was clean and corrected an existing issue with my tubing for Heat Recovery Ventilator.To top it off, I purchased the Honeywell S1200 with the EPM module thermostat to replace my 7 year old Nest thermostat. This is a user friendly device that has an app for your phone, nice idle screen, change the fan modulation and might make you breakfast with eggs and bacon.I highly recommend that you use Priority Mechanical as your HVAC solution provider.read more
Laura L.
Laura L.
22:29 07 Apr 26
I have used Priority a few times for assorted... flooding issues in my house and they were able to send a plumber out within a few hours which was very much appreciated. Today Zach came out to repair a toilet shut off valve. But he respectfully looked at a few other issues I had and gave me some good advice while he was here. The job ended up being more extensive than originally expected but Zach took it on without complaint to make me happy. I would totally recommend Priority to anyone and will be calling them again whenever I have a mechanical/plumbing problem.read more
Darrin W.
Darrin W.
21:51 02 Apr 26
We were stuck, and these guys came through! Water... heater bit the dust, I called a few places, didn't like the vibe of them. Priority got back to me straight away, Rylan was in Kitchener, raced to my place before I had to leave for work.....simple fast quote. Perfect! That was yesterday, today Jeremy and Ezra were at my door before 9am, out by noon....house as clean as when they arrived. Zero mess. Total pros. Even laid red mats throughout my house. Finally hot water again! And, amazing work too. I can tell there's pride in their craftmanship. Excellent solder joints. Piping well laid out. They made whoever put the origial in years ago look like a chump. 100% satisfied and will, without hesitation, recommend Priority HC&P to any and all that ask or are in need of service. I can't thank you enough! Have a great weekend guys!read more
Manie R.
Manie R.
18:33 02 Apr 26
Great, friendly service. Explained everything... clearly. Left work area tidy when finished. Highly recommend.read more
SE M.
SE M.
12:08 20 Mar 26
Nic, from Priority, came on short notice for a... plumbing issue.He quickly identified the problem and replaced the part.I have used Priority for a couple of other issues and am very happy with their professionalism and service.read more
Blair
Blair
19:15 19 Mar 26
Priority should be your first call for anything... HVAC or plumbing. They have done numerous jobs for us, but this most recent call went even above and beyond the great service that we always receive. Whether coordinating with Brandon in the office or interacting with the plumbers onsite site, the service and attention to detail were top notch. Zach, Yousif, Nic, and Nicholas spent numerous days in our home fixing a major plumbing issue. As soon as they first arrived they explained everything and continued to communicate along the way, and were always happy to show and walk us through the next step. Once the plumbing problem was fixed, they tested and sent a camera through to ensure there were no more leaks. They backfilled and did the cement work and then cleaned up so well that even your granny would be impressed.read more
Jenna C.
Jenna C.
12:46 18 Mar 26
Zac was able to help us within 24 hours of our... call. He was timely, polite, thorough. He fixed the problem, and offered us a few different solutions for other items he noticed in the home.One of the biggest things for me as a stay-at-home mom, is that I felt safe and respected. He was nice to my kid, too! Apart from being completely competent, his professionalism and kindness went a long way.I will be calling again.read more
trevor M.
trevor M.
00:02 18 Mar 26
Thank you Priority for taking care of my plumbing... issue so promptly.Was very happy with Zack’s amazing work.He was very respectful of my customers home. Was very pleasant and got right to work.Thank you again for an experience worth mentioning.I’ve found my go to plumbing and heating company.If the rest of the team are anything like Kelly and Zack I’ve definitely found a company I can support with all my business.read more
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Why More Homeowners Are Choosing Ductless Mini Splits for Room-by-Room Comfort
Mini Splits

Ductless mini split systems are becoming a go-to choice for efficient, targeted home heating and cooling. Unlike traditional HVAC systems that rely on ductwork, mini splits operate independently in each zone—making them perfect for additions, basement suites, and older homes. Here’s why they’re gaining popularity: Energy Efficiency: Inverter technology means they only use as much […]

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