Priority Heating, Cooling & Plumbing | HVAC Contractor

Offer valid in participating Canadian provinces. Financing available on approved credit (OAC). $25.81 bi-weekly payment based on select furnace models with approved financing terms. 3 months at 0% interest promotional period, standard rates apply thereafter. Professional installation required. Cannot be combined with other offers. Contact Priority Heating, Cooling & Plumbing for complete details, eligibility, and participating models.

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We provide financing options through trusted lenders. With approved credit, you can select the plan that best fits your project timeline.

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Top-Rated Heating, Air Conditioning and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

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Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

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Plumbing

From tankless systems to traditional water heaters, our plumbing solutions offer dependable performance and enhanced home comfort.

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Current Offers

Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

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Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

Priority Heating, Cooling & Plumbing is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.
Priority Heating, Cooling & Plumbing is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

Why Choose Priority Heating, Cooling & Plumbing Services?

We are locally owned and operated

We are fully licensed and insured

We offer financing options

We’re available 24/7 for emergencies

Raising the Standard in Heating & Cooling

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

Flexible Lending Options for Your New System

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

M L.

17:26 07 Jan 26

We just had our ducts cleaned by Vince, who was... fantastic! He was very thorough and explained the hows and whys of duct cleaning. I don't know how he lugged that giant vacuum up and down the stairs but he did it quite handily. He also gave us a few tips regarding our furnace and humidity which was appreciated. Another great Priority experience - you guys really have a solid team!read more

Ifedayo A.

18:55 05 Jan 26

Great company to deal with and came to my place... on time! Aman was so professional and fixed the issue in no time. Good job guys and keep it up.read more

Brad C.

16:32 31 Dec 25

Amazing Customer Service Team in the office and... both initial inspection / quote and furnace repair (needed a new heat exchanger) were done one time great communication for technician arrival. Overall process was the best experience I have ever had with an HVAC company ! Keep the great work Kelly and Team !read more

Alex D.

16:08 04 Dec 25

Zac Parsons came to do service outside of... business hours for me and was fantastic. Very nice guy, super professional and helpful.read more

Breanna

22:35 27 Nov 25

My one year old threw my cell 10 ft down through... the heat vent and Jeff was amazing at locating it! Priority turned a stressful situation into an easy solution for myself and my family. 10/10, thank you Jeff!read more

Jamie and G.

14:38 22 Nov 25

We have been using Priority Heating, Cooling &... Plumbing for our Gas Boiler heating system for many yesrs! A couple years back we also had them install a AC/Heat pump with 5 heads in our home as well. We could not be more plesed with the level of service, care and support! Jamie and Gregread more

Stephanie S.

12:37 18 Nov 25

I would like to give SIX stars... We bought our... hot water heater from Priority in 2018. Yesterday we woke up to a leaking, non-functional unit. By 11:00am, a technician arrived, confirmed the problem and that it was still under warranty. By 1:00pm, there was a new hot water heater on our porch and a second technician arriving to help with the installation and by 3:00pm, we had hot water again (and they had cleaned everything up, leaving the area clean and drying out)! Priority was so easy to work with and I loved that they sent texts with photos and bios of their technicians so we knew who to expect at our door. We chose them in 2018 out of a range of options and yesterday just confirmed that they continue to be fantastic.read more

Jamie B.

20:24 10 Nov 25

We’ve had issues in the past when dealing with... another furnace company and finally decided to try a new company for our Trane furnace. Aman from Priority was incredibly knowledgeable, exceptionally kind and very transparent every step of the way. Never pushing to upsell, but positively providing options when needed. The service we have received for a complicated, high end system is honest, and without gimmicks. I would highly recommend Aman from Priority.read more

Lydia T.

20:34 08 Nov 25

We needed a new furnace and had used Priority in... the past to clean our equipment. We started with our regular cleaning and concerns about a failing fan they had warned us about previously. Turned into a new furnace which we knew was coming. Great package deal currently underway. Got a free duct cleaning among other things. Zack T was great by they way. Today Jeremy W and Craig T showed up promptly. They lied down mats in preparation while listening to our questions and concerns. They made some alterations that were so helpful based on our concerns. Set everything up, showed and explained the new furnace features, including setting up the smart thermostat and humidifier. Very please with the communication and extra effect Jeremy and Craig showed throughout our install. Thanks again Priority Mechanical. Until next year!Peter & Lydia Tread more

hana T.

23:59 05 Nov 25

Last week we had Priority Mechanical service our... Lennox furnace that was not blowing warm air. It's 10 years old. We booked a non emergency service call and after discovering this issue on Sunday we got a service tech out on Tuesday. Luckily we have a gas fireplace that kept our house warm before the next subsequent service call. The technician diagnosed it as a possible issue with the mother board. It was ordered and two days later it was installed. The motherboards was not the issue after all, it turned out to be a gas valve. Yousif the technician went out of his way and picked up the necessary part same day and installed and tested. He assured us we would have heat before the weekend and finished the job that day. He was very kind and apologetic about this delay. It was late in the day on Halloween night and he still had a couple of service calls after ours. But he didn't leave until the job was completed.We were very happy that we were not charged for the motherboard after he swapped our original PCB back. I would recommend Priority Mechanical and will use them again in the future. Thank you Yousifread more

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Our Blog

HELPFUL TIPS FROM OUR TEAM OF EXPERTS

Heat Pumps: The Year-Round Heating and Cooling Solution You Didn’t Know You Needed

Heat Pumps

Heat pumps aren’t just for warm climates anymore. With advances in cold-weather performance, modern heat pumps can efficiently heat and cool homes even in the harshest Canadian winters. Here’s what makes them so efficient: Dual-purpose: One system handles both heating and air conditioning Electric-powered: Great for homes moving away from gas Low maintenance: Fewer mechanical […]

Why More Homeowners Are Choosing Ductless Mini Splits for Room-by-Room Comfort

Mini Splits

Ductless mini split systems are becoming a go-to choice for efficient, targeted home heating and cooling. Unlike traditional HVAC systems that rely on ductwork, mini splits operate independently in each zone—making them perfect for additions, basement suites, and older homes. Here’s why they’re gaining popularity: Energy Efficiency: Inverter technology means they only use as much […]

Stop Small Leaks Before They Become Big Problems: Smart Plumbing Tips for Homeowners

Plumbing

A small drip under the sink might seem harmless—but left unchecked, it can cost you hundreds in repairs and water bills. Homeowners often overlook routine plumbing maintenance until it’s too late. To stay ahead of trouble, make it a habit to: Check under sinks for dampness or discoloration Inspect your water heater annually for signs […]