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‘A Good Name is Desired Above All Riches’

The owners, Peter and Wendy Knoop, come from hard-working, “salt-of-the-earth” backgrounds. Peter grew up working for his father at a small local pizza shop, which he ended up owning and running. When he was in his early-twenties, he decided he wanted a change and started a Plumbing apprenticeship with a Plumbing, HVAC and Electrical contractor. This led to Peter becoming a licensed Sheet Metal Mechanic and Gas Technician with the newly started local company, Priority Mechanical, in 1996. Wendy grew up working on her parent’s dairy farm, where she started milking cows at the age of 10. That’s where she learned her strong work ethic and has never been afraid of getting her hands dirty.

After working for Priority for ten years, and running a large portion of the workforce, Peter was approached by the previous owner to see if he was interested in purchasing Priority. The prior owner of the company wanted to make sure that Priority would continue to be known for – and live by – our founding values of “A good name is desired above all riches”.

Because Peter was known for his hard-work and strong character, he was asked, and Peter and Wendy took over ownership of Priority in 2006. Since then, we grew out of a small sheep barn in Drumbo to a much larger shop and office, centrally located to the tri-cities in Ayr. Our workforce has also grown to 100+ employees with over 60 service vehicles, and so has our expertise. We offer everything from new furnace installations, Indoor Air Quality solutions all the way to fixing clogged drains and much, much more.

In the Community

We’re proud to support a wide range of local organizations, including MADD, DeafBlind Ontario, Ayr Minor Hockey, North Dumfries School Fair, Cambridge Ice Hounds, Waterloo Wolves, Ayr Minor Softball, Ayr Centennials, Hike for Hospice, Ayr Community Theatre, Autism Dog Services, Movember, Kindness Day, and many community-led initiatives and fundraisers. Our largest ongoing commitment is to the Cambridge Memorial Hospital Foundation.

Our community means everything to us. It’s the reason we’ve been able to grow, and it’s something we’re committed to supporting in return.

In recent years, our healthcare system has faced significant challenges. Many of us rely on it every day, and we recognize the pressure placed on healthcare workers due to staff shortages, burnout, and limited resources. As a family-owned business, we’ve committed to donating 10% of profits from our Service and New Installation departments to the Cambridge Memorial Hospital Foundation to help support the people and care our community depends on.

We also run our Priority Gives campaign throughout the year, donating a portion of every service to local charities such as The Food Bank of Waterloo Region, Cambridge Memorial Hospital, the KWSP Humane Society, and KidsAbility.

Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

Google
I have been using Priority Mechanical since 2014, before they expanded to their current complete size, and have done many projects and repairs with them over the years. I would like to thank them yet again for coming through and installing brand new tankless water heater paired with a brand-new high efficiency water softener. Thanks go out to Shawn D. for coming out to do the quote, where we coincedentally discovered my previous tank started leaking. Thanks also go out to Brandon H. for making the installation happen immediately after giving myself a night to review the options and pricing presented. Priority has always been accommodating throughout the years and continue to do so which is why I highly reccomend them! A sincere shout out also goes to the install crew on this job as well, both Nicholas A. and Jeremy W. worked together to have the installation done as scheduled and on time such that I had hot water once again. The installation was professionally done and very clean and now gives me a bit more space in that furnace room. Jeremy has done a lot of work on this house and is the reason I keep coming back to Priority for all work at my place and recommending them to both family and friends and anyone who asks for suggestions. Don’t hesitate to call elsewhere within this region, Priority get’s it done right and with a fair price with great customer service – which is hard to find these days! Hopefully, I don’t’ have any new repairs come my way but if I do I know who to call and so should anyone else in the region! Thanks again Priority Mechanical! Sincerely, Prajesh P.
Google
Excellent! I had gotten a few different quotes and Priority was the best balance of price and quality. Their install team was fantastic - so much attention to detail, care and workmanship was put into the install. Super impressed and highly recommend!
Google
We had such a great experience with Priority Plumbing! They completed all of the plumbing for our basement renovation, including our utility sink, washer and dryer hookups, bathroom toilet, and vanity. They were quick, professional, friendly, and so easy to get ahold of whenever we had questions. Everything was done efficiently and we couldn’t be happier with their work. Highly recommend Priority Plumbing!
Google
I contacted this company regarding a plumbing issue I was having, but I wasn’t able to pinpoint the exact cause of the problem. Kelly, the service coordinator, was incredibly kind and helpful. She told me she would reach out to a plumber and follow up with me the next day with a rough idea of what could be causing the issue. When she followed up, their assessment was correct! It turned out to be an issue with my rental water softener, which I was able to resolve through the company I rent it from. What I really appreciated was their honesty, professionalism, and genuine willingness to help. Even though I never actually hired them to do any work, they still took the time to look into my concern, offer possible solutions, and point me in the right direction. That level of kindness and integrity really stood out to me. You can tell that they genuinely care about people and aren’t just focused on making a sale. Thank you, Kelly, and the team, for your kindness and professionalism. I would absolutely recommend them to anyone looking for a trustworthy plumbing company!
Google
Priority Mechanical has worked on units for me 3 times now across 2 different properties and they always do clean and fast work. The customer service is always amazing and the technician, Yousif Ishaksay, has been fantastic.
Google
I can't say enough good things about this company. They are just the best!! They let you know via text who's coming with their history and picture. The work they did for us was a water softener and tankless water heater. Certainly very happy with both and the tankless water heater is amazing. We highly recommend this company.
Google
Zack was amazing! He was friendly, professional, and helpful. He quickly diagnosed the problem with our AC and got it working again. We had been struggling with the heat, so we were extremely grateful for how quickly and efficiently he fixed everything. He was also very kind and explained things clearly. It was already quite late when he came, and we were his last appointment of the day, so we really appreciated him coming out and taking care of everything for us. Excellent service, 5 stars for sure! Thank you so much, Zack!
Google
The technician inspected my AC unit and managed to figured out the source of the leak. Fixed it with silicone caulking and it has been working great. Another techician tested water from a few faucets and found out that only my kitchen faucet has hard water due to how the pipe layout was designed. On both visits, I was told that I don't need to replace anything at the moment since my AC and water softener are still working but start saving up for when they fail. I'm grateful that technician from this company are all providing honest recommendations without the push for a sale. They will be my go to guys for anything HVAC, heating, cooling and plumbing moving forward.
Google
Zac was very courteous and meticulous at ensuring the full check / service was completed and that I understood all that was done. When possible I would appreciate Zac for future services. Didn’t answer price questions as service is part of the maintenance plan.

Areas We Serve

We’re based in the heart of Southwestern Ontario and proudly serve homeowners listed on our map. We are also proud to support the many surrounding towns and rural communities throughout these regions. If you're nearby and unsure if you’re in our service area, just reach out, we’re happy to help.

Proudly serving in Waterloo

Proudly serving in Fergus

Proudly serving in Elora

Proudly serving in Guelph

Proudly serving in Ingersoll

Proudly serving in Woodstock

Proudly serving in Brantford

Proudly serving in Brant

Proudly serving in New Hamburg

Proudly serving in North Dumfries

Proudly serving in Cambridge

Proudly serving in Kitchener