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We had a clogged drain that reared its ugly head on Saturday evening. We called 4 different companies claiming to have 24/7 emergency service only to have the phone answered by an answering service for all of them, requesting details of the issue, address and method of payment, only to tell us they won't be able to come until 2, 3 and even 4 days later. I called Priority and told my request would be sent to the plumbing person. Zack called me within 5 minutes asking for details of the issue. He described he had two calls to go to and he would still do his best to come by around 10pm. Zack later called and explained that one of the calls he attended was complicated and that he would be at our home first thing Sunday morning. Zack kept to his word and the next morning sent me a text telling me he was on his way. Zack is a really nice, courteous, polite person and explained what the issue could potentially be and reassured us that it would be dealt with and provided advice on next steps as well. If you are looking for good, attentive and professional service, do not hesitate to contact Priority. I will certainly be using their services in the future. Zack, thank you kindly for sticking to your word, demonstrating compassion and care for what you do. Bless you
Yousif and Umair were great! On time, clean, efficient and polite! Thank you Priority Mechanical
The job was completed to our satisfaction. Umair, the technician was efficient and explained every step of the duct cleaning process. He cleaned up afterwards and ensured we were happy before he left.
First and foremost, this company provides honest assessments of potential issues in your home. I had Jeff Welk out to service my gas fireplace. He was very meticulous to ensure that the floor was protected as he removed parts of the front of the fireplace. He patiently explained everything he was doing and showed me exactly where the problem was. All that was needed was a new valve. I had previously had a service call from another company which said I would need massive repairs or more preferably a whole new unit. I'm not sure about how others feel, but I am so thankful to find a reputable company that I can use for years, and recommend to others. Thank you, Jeff for your excellent level of assistance!
Had yearly maintenance done today. The experience was great. Umair, the technician they sent was extremely friendly, knowledgeable and a great communicator. Definitely would recommend priority mechanical.
I had Aman, Youssif and Omar on my heating and duct cleaning projects here during the last few days. Highly recommend them, great job, fabulous attitude and professional work! Very satisfied !
Steve was thoughtful and patient through the quoting process. He followed up and worked through the changes I requested. After ordering he kept me informed weekly. Craig and team did a great job and worked through some unexpected challenges so the job would be completed in one day. Great service, great install!
Our furnace broke down, and we got quotes from different companies. Then we spoke with Steve Wissmach, Home Comfort Specialist for Priority Mechanical Services. We were impressed with the knowledge and professionalism we received from Steve. We loved the fact that Priority Mechanical Services is family owned and that they are very involved with the community. Prices were similar to other companies, for the exception of one that was way overpriced. Their warranty of 10 years on part and labor's was which sealed the deal for us as it was important. We decided to also change our water tank and air conditioner and got a bundle price from Steve, which was very reasonable. The technicians Jeremy and Craig who came to install the new furnace, AC, and water tank were friendly and very professional. The technicians cleaned up and disposed of the old furnace. We received the Red Carpet treatment and are 100% satisfied. We definitely recommend Priority Mechanical Services. We will be sure to tell our friends about them. Great company. Thank you, Priority Mechanical Services, for the amazing service you provided our family with. Very happy we choose your company. John and Sylvie
Thank you Priority Mechanical. As far as a furnace replacement goes, this was a great experience. From the initial visit so that Priority could analyze the issue, generate a proposal and next, do a great install, all was a painless experience. Turn around was the next business day after I signed the contract. The two installers were very friendly and literally rolled out the red carpet ( to walk on so they wouldn’t drag dirt into the house). The new thermostat is great in that I can make adjustments to household temperatures through my cellphone app. Pre-warm the house when returning from a winter holiday. I will use this company again when needed and will recommend them to all. Thanx to all the crew at Priority Mechanical
I can’t say enough good things about our experience with Priority mechanical services. From our initial consultation through the installation process, everyone was so kind and so knowledgeable. Just a fantastic company.
Highly recommend Priority Mechanical for AC related work. After being quoted >$2K for a repair by another company we brought Priority in to get a second opinion. Their technicians (Jeff and Umar) were able to identify, explain, and fix the problem on the spot (blown transister on control board + failing thermostat). Would definitely use these guys again!
I first contacted Priority through their website messaging they got back to me same day to set up an appointment for a technician to come to assess the problem I was having with our Electric Fireplace. The technician, Aman, arrived at the scheduled time and immediately began his assessment. Based on the way the fireplace was installed, he felt it would difficult to access the internal workings, however, he careful was able to remove the glass and then fix the problem. He also took extra time to clean the glass and the reflective crystals. He reset the crystals in a setup that is much better than it was. I highly recommend Priority Mechanical, their staff and service were exceptional!!
We live in a park model home so the furnace is compact to start with. Priority came to our home and showed us that they were a family business and that their main focus was quality products and service. They arrived at our home at 8:30 a.m. did the installation of new furnace and air conditioner and were finished by 4:30 p.m . Everything was left clean and tidy. We had quotes from two other companies but Priority won hands down. Should you be looking for service or a new furnace and air conditioner then we strongly reckoned Priority Mechanical Services Ltd.
Excellent workmanship, professional installation that was completed in a timely manner
Excellent service, from the phone call to the install. Steve, Ryan, and Tyler were upfront, patient, professional and have a tremendous attitude towards work. Techs Ryan and Tyler showed up eager, smiling and ready to rock. 10/10 what more could you want?
Outstanding service from Priority Mechanical! The boiler at our rental property stopped working on a Saturday, while we were four hours away: called Priority, and I had two different techs chat with me about the issue and likely causes, and they outlined the costs up front. We decided to wait until Monday as our tenants were fine with no heat (18 degree days). Next day, the hot water stopped ... Priority was on scene within minutes (on a Sunday), fixed the boiler, and advised us as to future steps to prevent problems. And an extremely affordable invoice for the after-hours call! Very much appreciate the detailed attention from several different techs, all of whom offered proactive help, clear options, and amazing, kind service.
Plumbing emergency, Kosta came in quick and fixed the issue without fuss. Quality work.
Our furnace stopped working, we called Priority first (based on the reviews) and I'm glad we did. Jeff helped us over the phone and came personally to resolve our issue the next day. Jeff Welk is outstanding! He took the time to answer all of our questions (we had a lot) and methodically diagnosed the issue down to mice living in our A/C (Horrible). Jeff drove the mice away, fixed our issue and gave us tips on ensuring those critters don't come back again. Thank you Jeff, for your outstanding customer service, support, patience and care!! Because of you, I'll be a Priority going forward. I suggest you give them a try too, ask for Jeff.
Excellent service and knowledgeable salesperson and installers. Totally satisfied. Would highly recommend Priority. A Topnotch experience.
Craig and Tyler did an excellent job. They were friendly and efficient. They left the worksite cleaner than when they arrived. From Steve on the Sales team to the technicians, it was a very positive experience!
Kosta from Priority Mechanical came to my home and after only 5 minutes solved a 14 month ongoing plumbing problem that several other contractors and plumbers had missed. You can tell he is thoughtful and honest professional. Prior to his arrival to my home I was sent a picture of him, a bio, and the ability to track his arrival time. Such a smart idea and made me feel very safe at home alone with someone new. I would 100% recommend Kosta & the team at Priority for their fast, friendly and professional service.
Rylan was professional and prompt to answer any and every question I had when replacing a furnace/AC and the team performing the installation did an excellent job. It's obvious everyone took pride in their work and I would certainly use them again in the future.
Jordan, a plumber from Priority Mechanical was at my home today to verify all of my water services and equipment was in good working condition. Jordan was on time and very professional! The suggestions he made will be implemented and the service was fantastic. I would highly recommend the team from Priority if you have any plumbing or HVAC needs! Great company! Great service!
Priority Mechanical does a great job on all plumbing and Mechanical issues. Their service is reliable. The technician, Kosta, is prompt, courteous, knowledgeable and does a great job! I would highly recommend this company for all your plumbing and mechanical needs.
Our air conditioner died and Steve arrived shortly after we called and gave us an estimate and could install the next business day. Ryan and Tyler arrived promptly on the day of install.Their work was impeccable, and efficient.They made sure we understood all the aspects of the installation. We highly recommend this company to anyone in the market for an air conditioner..They even painted the rusted gas meter. Russ and Linda
Andrew & Tyler were awesome. Professional, knowledgeable and personable. They walked us through everything & answered all our questions. We couldn’t have asked for better installers of our furnace & A/C. Andrew & Tyler, I’m sure you make Priority Mechanical proud!
Got a TRANE brand AC installed by Priority Mechanical (PM) and the job done was amazing as expected because PM was the contractor which installed the HVAC equipment when this house was initially built. Such a nice and clean quality of work. They even replaced the 15A breakers with 20Amps one. I have no more trust in CARRIER brand or its contractors. Previously had a carrier AC installed by Airmakers, an unkown company from Scarborough. They didnt do quality work and didnt install the indoor unit for the AC because they used the rough in evaporator coil installed by the HVAC contractor (Priority Mechanical). I had purchased just a rough in for the AC when i bought the home from the builder. They (Airmakers) should have handed over to me the evaporator coil (indoor unit ) which they didnt use as it was my property as i paid for it but they didnt bother to tell me or disclose about it. That was literraly cheating with the customer. Also they didnt register the carrier AC extended warranty for me and i just got a default warranty of 5 years. Overall a very poor customer service and a rip of. The unit ceased to function after exactly 7 years. Priority Mechanical will submit the extended warranty on my behalf so i dont to worry about that. The unit comes with 10 years parts and 10 years labour warranty. I will recommend PM (Priority Mechanical) to any household struggling with HVAC issues heating or cooling or plumbing.
Kosta arrived quickly, completed several maintenance/repairs efficiently and was very personable and professional. As he said, "I hope I don't see him again for a long time" but next time I need service I will definitely call your company!!
From start to finish everything went so smoothly.The employees I dealt with were the best,friendly, professional and very knowledgeable.Thanks so much guys!
Aman was great! Called him in for a second opinion and he completed a maintenance check on our air conditioning and saved us thousands. Very friendly, efficient, and answered all the questions I threw at him.
This was a top tier experience - the Google reviews are accurate. A/C broke on the Thursday. Texted them on Saturday through their website and immediately had a response. All questions were answered through text and calls. The service tech (Steve) was very honest and all around great to deal with. They were out the next weekday to take measurements and installed the following day. They regularly followed up, to see if we had any questions. It felt like they wanted out business. The website sends a pic, profile and background of the service technician, which is comforting knowing who is coming. The entirety of the interaction was smooth. Priority uses Trane products, which are some of the best available.
Outstanding service from Priority. They efficiently installed a new AC unit for us, handling everything with expertise and professionalism. Highly recommended!
The communication and integrity I have seen from the Priority Mechanical team is absolutely unmatched! They refuse to skip over the fine details and have always made sure I fully understand what is going on. They will be my first call the next time I need service in this area. Thank you for everything that you do!!
Aman was very helpful to resolve the issue with the cooling Thank you so much
5 stars for Priority Mechanical Our Air Conditioning died on a Saturday night during a heat wave. I called Priority Mechanical and they came out on Sunday. They cleaned our AC unit that should have been cleaned by a service we pay for from Reliance. Aman got us all fixed up - parts replaced and cleaned. Checked to ensure it was up and running before he left. Top marks to Aman - so polite and nice!! Will be calling Priority Mechanical in the future for more excellent service.
Wow, on a hot day, important that my house be cool, Aman arrived promptly to service the AC. Very knowledgeable and personable. Thank You!
Had the AC go out after hours in the middle of a heat wave and a newborn we needed to keep comfortable. Priority emergency line was able to get me sorted and scheduled for first thing in the morning. The service tech Aman, was very kind and walked me through the repair. No upcharge, just straight to the point! I can’t thank or recommend Priority enough!
“I highly recommend this business.”my Technician Aman Singh was very polite and has a lot of patience . “Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service.” Thank you Aman for the excellent job you did .
I called Priority Mechanical because of flooding in my basement. I called this company based on the high number of five star reviews on Google. The intake person was efficient and friendly, and she was able to coordinate a plumber coming in a short period of time. The plumber, Kosta, came on time. He quickly determined the source of the flooding (pinhole in a water pipe) and fixed it without needing to remove more drywall than was necessary. That’s why you hire a plumber! Friendly and hilarious dude. The price was $500 for 2 hours of work, including Labor, materials, and tax. I thought it was steep at first, but when I did the math it added up. I’m really glad I called Priority Mechanical, And I would do so again.
Absolutely amazing service! The guys were professional and friendly. They arrived on time, were so lovely about keeping doors closed (I have 2 indoor cats who are always trying to sneak out), cleaned up and left me with a wonderfully cold bedroom. Highly recommend.
Very good service by the technician Yousif. Would not leave until everything was fixed and running for our Furnace and AC unit. Will use Priority Mechanical again after this experience.
The technician showed early. I like the way you show me a real time view of where your tech is while driving to our home. Aman Singh was very good communicating exactly what he did during his visit. And he did it in layman’s terms. He was extremely pleasant Thanks for great service
I had my air conditioner replaced this morning. The technicians were friendly, conscientious and efficient. They removed the old unit, installed the new one with new piping and cleaned everything up; better than they found it. They made sure that I saw and understood everything that they had done, demonstrated the functioning of the new thermostat and answered any questions I had. I would not hesitate to recommend Priority Mechanical.
