Serving Southern Ontario since 1996
P.J. from Priority Mechanical

Your Heating, Cooling & Plumbing Specialists

Why Choose Priority Mechanical?

As a family-owned and operated Heating, Cooling, and Plumbing company operating locally within southern Ontario, your satisfaction is our priority. Established in 1996, Priority Mechanical has fostered continuous growth, reflecting our reliable reputation for excellence. Our extensive product line including Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces – among others – ensures that you will find a reliable product to meet your budget, aesthetic taste, and needs for both your residential and light commercial requirements.
  • Knowledgeable & Experienced Technicians
  • Locally Owned and Operated
  • Licensed & Insured
  • Financing Available
P.J. and female from Priority Mechanical

Power in Priority Numbers

Years
In Business

+

Certified Employees

+

Vehicles in the Fleet

HVAC & Plumbing Services

EXPERIENCE THE BEST IN SERVICE
FOR YOUR HOME & BUSINESS

Air Conditioning

Experience the pinnacle of comfort with our cutting-edge air conditioning solutions. Say goodbye to sweltering summer days as our expertly installed systems efficiently cool your space, providing a refreshing oasis from the heat. With advanced technology and a commitment to energy efficiency, our air conditioning units ensure optimal comfort while keeping utility costs in check. Trust us to tailor a cooling solution perfectly suited to your needs, delivering reliable performance and soothing coolness throughout your home or office.
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Furnaces

Stay warm and cozy during the coldest months with our top-of-the-line furnace installations. Our high-efficiency furnaces provide consistent warmth and help you save on heating expenses. Whether you're upgrading an outdated system or installing one for the first time, our skilled technicians will guide you through the process, ensuring seamless integration and reliable operation. Don't let winter chill your bones – invest in a furnace that guarantees comfort and peace of mind for years to come.
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Ductless Heating & Cooling

Experience customizable comfort without the hassle of ductwork with our ductless split systems. Ductless splits offer unparalleled flexibility and efficiency, perfect for spaces lacking traditional ductwork or for zone-specific heating and cooling. Enjoy whisper-quiet operation and precise temperature control in every room, all while reducing energy waste and lowering utility bills. Let us revolutionize your indoor climate with our expertly installed ductless split systems tailored to meet your unique comfort needs.
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Heat Pump

Harness the power of nature to efficiently heat and cool your home with our advanced heat pump solutions. By transferring heat between the indoors and outdoors, heat pumps provide year-round comfort while significantly reducing energy consumption. Whether you’re looking to upgrade your existing HVAC system or explore eco-friendly heating and cooling options, our expert team will help you select and install the perfect heat pump for your space. Embrace sustainable comfort and savings with our reliable and innovative heat pump technology.
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Plumbing

Keep your home running smoothly with our comprehensive plumbing services. From routine maintenance and repairs to full-scale installations, our team of skilled plumbers is equipped to handle all your plumbing needs with professionalism and expertise. Whether it's fixing a leaky faucet, upgrading to energy-efficient fixtures, or tackling complex piping issues, we're committed to delivering prompt, reliable service that exceeds your expectations. Trust us to keep your plumbing system in optimal condition, ensuring the comfort and convenience of your home for years to come.
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Fireplaces

Transform your living space into a cozy retreat with our exquisite fireplace installations. Whether you prefer the classic charm of a traditional wood-burning fireplace or the convenience of a modern gas or electric model, we have the perfect option to suit your style and needs. Our skilled craftsmen will expertly install your fireplace, ensuring stunning aesthetics and safe and efficient operation. Create lasting memories gathered around the warmth and ambiance of a beautiful fireplace – the heart of any home.
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Servicing Kitchener / Waterloo Ontario and surrounding areas

As a family-owned and operated Heating, Cooling, and Plumbing company operating locally within southern Ontario, your satisfaction is our priority.

We service the tri-cities and surrounding areas. This includes Kitchener, Waterloo, Cambridge, Woodstock, Guelph, Elmira & of course Ayr, Ontario.

Don’t see your area on our map? Contact us to see if our services are available in your area.

OUR REPUTATION SPEAKS TO OUR EXPERTISE & QUALITY

We take immense pride in the work we do, and it shows in our reputation. Word of mouth is what built us, and we never forget it.
4.9
Based on 433 Reviews
Anthony Hassan
September 23, 2024

Our furnace stopped working, we called Priority first (based on the reviews) and I'm glad we did. Jeff helped us over the phone and came personally to resolve our issue the next day. Jeff Welk is outstanding! He took the time to answer all of our questions (we had a lot) and methodically diagnosed the issue down to mice living in our A/C (Horrible). Jeff drove the mice away, fixed our issue and gave us tips on ensuring those critters don't come back again. Thank you Jeff, for your outstanding customer service, support, patience and care!! Because of you, I'll be a Priority going forward. I suggest you give them a try too, ask for Jeff.

Paul Monotiuk
September 18, 2024

Excellent service and knowledgeable salesperson and installers. Totally satisfied. Would highly recommend Priority. A Topnotch experience.

Laurie Crocker
September 15, 2024

Craig and Tyler did an excellent job. They were friendly and efficient. They left the worksite cleaner than when they arrived. From Steve on the Sales team to the technicians, it was a very positive experience!

Tonya Bickford
September 15, 2024

Kosta from Priority Mechanical came to my home and after only 5 minutes solved a 14 month ongoing plumbing problem that several other contractors and plumbers had missed. You can tell he is thoughtful and honest professional. Prior to his arrival to my home I was sent a picture of him, a bio, and the ability to track his arrival time. Such a smart idea and made me feel very safe at home alone with someone new. I would 100% recommend Kosta & the team at Priority for their fast, friendly and professional service.

Adam Gascho
September 6, 2024

Rylan was professional and prompt to answer any and every question I had when replacing a furnace/AC and the team performing the installation did an excellent job. It's obvious everyone took pride in their work and I would certainly use them again in the future.

Neil Mossman
September 5, 2024

Jordan, a plumber from Priority Mechanical was at my home today to verify all of my water services and equipment was in good working condition. Jordan was on time and very professional! The suggestions he made will be implemented and the service was fantastic. I would highly recommend the team from Priority if you have any plumbing or HVAC needs! Great company! Great service!

Tim K
September 4, 2024

Very helpful very good at explaining things at a photo smile

Carol Saunders-Kells
August 22, 2024

Priority Mechanical does a great job on all plumbing and Mechanical issues. Their service is reliable. The technician, Kosta, is prompt, courteous, knowledgeable and does a great job! I would highly recommend this company for all your plumbing and mechanical needs.

Linda Stewart
August 19, 2024

Our air conditioner died and Steve arrived shortly after we called and gave us an estimate and could install the next business day. Ryan and Tyler arrived promptly on the day of install.Their work was impeccable, and efficient.They made sure we understood all the aspects of the installation. We highly recommend this company to anyone in the market for an air conditioner..They even painted the rusted gas meter. Russ and Linda

Brenda German
August 13, 2024

Andrew & Tyler were awesome. Professional, knowledgeable and personable. They walked us through everything & answered all our questions. We couldn’t have asked for better installers of our furnace & A/C. Andrew & Tyler, I’m sure you make Priority Mechanical proud!

Muhammad Abdulrehman
August 2, 2024

Got a TRANE brand AC installed by Priority Mechanical (PM) and the job done was amazing as expected because PM was the contractor which installed the HVAC equipment when this house was initially built. Such a nice and clean quality of work. They even replaced the 15A breakers with 20Amps one. I have no more trust in CARRIER brand or its contractors. Previously had a carrier AC installed by Airmakers, an unkown company from Scarborough. They didnt do quality work and didnt install the indoor unit for the AC because they used the rough in evaporator coil installed by the HVAC contractor (Priority Mechanical). I had purchased just a rough in for the AC when i bought the home from the builder. They (Airmakers) should have handed over to me the evaporator coil (indoor unit ) which they didnt use as it was my property as i paid for it but they didnt bother to tell me or disclose about it. That was literraly cheating with the customer. Also they didnt register the carrier AC extended warranty for me and i just got a default warranty of 5 years. Overall a very poor customer service and a rip of. The unit ceased to function after exactly 7 years. Priority Mechanical will submit the extended warranty on my behalf so i dont to worry about that. The unit comes with 10 years parts and 10 years labour warranty. I will recommend PM (Priority Mechanical) to any household struggling with HVAC issues heating or cooling or plumbing.

Betty Collet
July 30, 2024

Kosta arrived quickly, completed several maintenance/repairs efficiently and was very personable and professional. As he said, "I hope I don't see him again for a long time" but next time I need service I will definitely call your company!!

Julie Beaton
July 25, 2024

From start to finish everything went so smoothly.The employees I dealt with were the best,friendly, professional and very knowledgeable.Thanks so much guys!

David Peters
July 5, 2024

Aman was great! Called him in for a second opinion and he completed a maintenance check on our air conditioning and saved us thousands. Very friendly, efficient, and answered all the questions I threw at him.

Michael Emrich
July 5, 2024

This was a top tier experience - the Google reviews are accurate. A/C broke on the Thursday. Texted them on Saturday through their website and immediately had a response. All questions were answered through text and calls. The service tech (Steve) was very honest and all around great to deal with. They were out the next weekday to take measurements and installed the following day. They regularly followed up, to see if we had any questions. It felt like they wanted out business. The website sends a pic, profile and background of the service technician, which is comforting knowing who is coming. The entirety of the interaction was smooth. Priority uses Trane products, which are some of the best available.

KDLL
July 3, 2024

Outstanding service from Priority. They efficiently installed a new AC unit for us, handling everything with expertise and professionalism. Highly recommended!

Kyle Rodgers
June 27, 2024

The communication and integrity I have seen from the Priority Mechanical team is absolutely unmatched! They refuse to skip over the fine details and have always made sure I fully understand what is going on. They will be my first call the next time I need service in this area. Thank you for everything that you do!!

Shelly Oghenetega
June 24, 2024

Aman was very helpful to resolve the issue with the cooling Thank you so much

Laura Davidson
June 23, 2024

5 stars for Priority Mechanical Our Air Conditioning died on a Saturday night during a heat wave. I called Priority Mechanical and they came out on Sunday. They cleaned our AC unit that should have been cleaned by a service we pay for from Reliance. Aman got us all fixed up - parts replaced and cleaned. Checked to ensure it was up and running before he left. Top marks to Aman - so polite and nice!! Will be calling Priority Mechanical in the future for more excellent service.

Dan Kwak
June 22, 2024

Aman was very helpful and fixed the issue on a short notice.

Tamsen 262
June 22, 2024

Wow, on a hot day, important that my house be cool, Aman arrived promptly to service the AC. Very knowledgeable and personable. Thank You!

Nara Hernandez
June 21, 2024

Aman was great. Awesome service and very knowledgeable

Kyle
June 21, 2024

Had the AC go out after hours in the middle of a heat wave and a newborn we needed to keep comfortable. Priority emergency line was able to get me sorted and scheduled for first thing in the morning. The service tech Aman, was very kind and walked me through the repair. No upcharge, just straight to the point! I can’t thank or recommend Priority enough!

Mehran Aryanpour
June 21, 2024

Aman was great !

Robert Walther
June 21, 2024

Jaimie is the very best at solving my hvac problems

Sonia Simpson
June 20, 2024

“I highly recommend this business.”my Technician Aman Singh was very polite and has a lot of patience . “Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service.” Thank you Aman for the excellent job you did .

Andrew Pinnell
June 20, 2024

I called Priority Mechanical because of flooding in my basement. I called this company based on the high number of five star reviews on Google. The intake person was efficient and friendly, and she was able to coordinate a plumber coming in a short period of time. The plumber, Kosta, came on time. He quickly determined the source of the flooding (pinhole in a water pipe) and fixed it without needing to remove more drywall than was necessary. That’s why you hire a plumber! Friendly and hilarious dude. The price was $500 for 2 hours of work, including Labor, materials, and tax. I thought it was steep at first, but when I did the math it added up. I’m really glad I called Priority Mechanical, And I would do so again.

Alison Sandaj
June 19, 2024

Absolutely amazing service! The guys were professional and friendly. They arrived on time, were so lovely about keeping doors closed (I have 2 indoor cats who are always trying to sneak out), cleaned up and left me with a wonderfully cold bedroom. Highly recommend.

Ravi P
June 19, 2024

Very good service by the technician Yousif. Would not leave until everything was fixed and running for our Furnace and AC unit. Will use Priority Mechanical again after this experience.

Tom Muskiluke
June 19, 2024

The technician showed early. I like the way you show me a real time view of where your tech is while driving to our home. Aman Singh was very good communicating exactly what he did during his visit. And he did it in layman’s terms. He was extremely pleasant Thanks for great service

Youshen Yang
June 19, 2024

Prompt service and reasonable price

Carole Ann Hattle
June 18, 2024

I had my air conditioner replaced this morning. The technicians were friendly, conscientious and efficient. They removed the old unit, installed the new one with new piping and cleaned everything up; better than they found it. They made sure that I saw and understood everything that they had done, demonstrated the functioning of the new thermostat and answered any questions I had. I would not hesitate to recommend Priority Mechanical.

Our AC died on the hottest day of the year. Was extremely pleased a tech came, was knowledgeable, fixed the problem for a reasonable price, and didn't try to oversell us anything. All in under an hour. Highly recommend them!

Charlene Gervais
June 18, 2024

The technician, Aman, was very personable and respectful while fixing my A/C. He was able to resolve the issue very quickly so I'm very pleased with his service.

Steven Friedmann
June 13, 2024

Jamie-Mae is amazing! She is pleasant, polite, professional, and knows her stuff inside out, backward and forward. She is persistent at getting to the root of the problem, and diligent in applying the solution. And she loves dogs - what more could you ask for? Priority should clone her!

Tim Graham
June 10, 2024

Very knowledgeable technician and prompt service. As usual, great service from Priority Mechanical.

Alex Maus
June 4, 2024

Had a great experience with the AC repair person very nice guy explained the problems and fix. Also gave me confidence in the solution well done Yousif.

Nadia Sartori
June 3, 2024

Had Jamie come to my home to fix a knocking issue in my furnace room. She was friendly, polite and knew exactly what the issue was. Thank you so much Jamie ⭐️⭐️⭐️⭐️⭐️

Eduardo H
May 30, 2024

Very professional and friendly staff, from the sales people to the installation team.

Faran Bahri
May 28, 2024

I was lucky to get the plumbing service from Nic Murray and Jeff Ziegler. They are both professional, very creative and did one of the hardest job in our house. They installed the washroom on the second floor of a finished house. In particular, Nic did the impossible drilling without any damage to the dry wall. He has done it with immense care with no repairs. They are the best plumbers I ever had.

Dan Sebastian
May 28, 2024

Excellent quick service.

MMSM
May 27, 2024

I had a new air conditioner installed and I had a great experience with Priority Mechanical. The staff is professional and knowledgeable. The installation crew was very competent and provided helpful information. This company is top notch and I highly recommend their services.

P S
May 24, 2024

Thank you Priority Mechanical! Yousif showed up and swiftly diagnosed our furnance/AC issue in minutes. Our house was cool again in a couple of hours flat! If you want quality and friendly service - ask for Yousif. Here I thought I was doomed to buy a new unit for multiple thousands but only had to pay multiple hundreds! I prefer to repair things instead of always “buying new”. Much appreciated. Cheers👍

Terry Chalaturnyk
May 23, 2024

Terrific experience. Rylan in sales started the experience in a very positive professional way. Ryan and Tyler who did the install could not have been more pleasant. They obviously really know their stuff and were very forthcoming about explaining the process.

Rutski
May 22, 2024

The air conditioner wasn't working over the long weekend. I emailed Priority and Kelly got back to me right away, booking a service call for the next day. Yousif the technician, arrived on time and diagnosed the problem quickly. It is refreshing to have a knowledgeable, polite and friendly service team member show up and help us out from the get go. I would 100% recommend him and Priority for your HVAC needs.

Nat Lasenby
May 21, 2024

I just had my water heater installed by them. They always are competitively priced and do not try to sell you things you don’t need! I had them replace my water heater to get off the rental water heater train. Do yourself a favour stop paying a monthly fee for something that pays for itself in 2.5 years or less… these guys were a dream in comparison to the “rental company” no hassle no fuss and they have a 10 year part and labour warranty which is reasonably priced! These guys are also extremely honest last time my furnace broke down they were out very quickly, I asked if it was time to ditch it. The tech was honest and said no way keep fixing its minor repairs. Most other hvac places would have said sure you need a new furnace! Very trustworthy! The techs are also great with dogs! Jeff fixed our furnace last time and even remembered my pups from last visit as he commented how big they got ! I also want to mention Rylan who coordinated everything so pleasant and accommodating and listened to my rental company horror story. Jeff and Yousif that did the install both guys left things neat and tidy.Thank you so much! There are honest hvac companies left priority mechanical is it!

Cristina Lefter
May 1, 2024

We just had a hot water heater replaced. Excellent customer service over the phone. Steve was very responsive by email and phone when setting up our appointment and the install. We had excellent experience with Craig and Andrew. They arrived on time and did a great job. They were friendly, professional and knowledgeable. At the end, they explained in detail all the adjustments they made for a better usage of the hot water tank. Priority Mechanical is an excellent company to deal with. We won't hesitate to call them again.

Bill Strachan
April 27, 2024

Great installers. Professional and courteous and a neat, clean install. Good job!

Thanks to Jeff, Amie and Amanda we have our furnace working great. Patient and responsible and came to visited our place a few times to fix a complicated problem. Definitely ask them again if I have any issues.

Jim Furley
April 18, 2024

Had a great experience with their technician, Yousof, who came for an HVAC inspection and maintenance. Yousof was very pleasant, respectful, and professional. He showed up on time, and did an excellent job on the HVAC system. He answered all the questions I had, and cleaned up after himself. I would definitely recommend Priority Mechanical to my friends, and will call them in the future when I need assistance again.

WE WOULD LOVE TO HEAR FROM YOU!

We service all commercial and residential homes and buildings. Contact us to get a quote and see why our customer service is recognized as the best in the industry.

If you have any comments, questions, or concerns, let us know, and we will get back to you right away.
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Feel the Difference!

Family-owned and operated since 1996.
Proud of our growth and small-town values.
Terms & Conditions
Offer is only available to residential customers who purchase and install Trane equipment through Priority. The warranty covers parts and labour for 10 years from the installation date. Invoice must be paid in full for the warranty to remain valid. This offer cannot be transferred or combined with other warranties or offers unless specified. Priority reserves the right to modify or cancel this warranty at any time without prior notice. Certain terms and conditions apply, see warranty agreement for full details.
Terms & Conditions
Maximum loan of $40,000 and a minimum of $5,000. The loan is interest-free with a 10-year repayment term. Offer is only available to eligible homeowners for retrofits and home improvements. The maximum loan amount is based on selected retrofits and quotes, subject to industry standards. Any costs above the loan amount must be covered by the homeowner. Part of the loan may be advanced to cover contractor deposits, with the balance disbursed after post-retrofit evaluation. Priority reserves the right to modify or cancel this offer at any time without notice. Certain terms and conditions apply, see financing agreement for details.
Terms & Conditions
Offer expires October 11, 2024. Cannot be combined with any other offer and is only available to residential customers who finance the supply and installation of any two of the following pieces of equipment: Water Softener, Water Treatment, Water Heater, Furnace, AC or Heat Pump. Residential customers will receive 6 months without payments or interest after they have been approved for financing (OAC), and the first payment has been made successfully to FinanceIt. Priority reserves the right to change or cancel this offer at any time without prior notice. Certain terms and conditions apply, see financing agreement for details.
Terms & Conditions
Offer expires October 11th. Cannot be combined with any other offer and is only available to residential customers. Residential customers will receive a free duct cleaning at the place of residence where new equipment was supplied and installed by Priority. Offer not valid to residential new construction customers. Offer is only valid for one calendar year after the date of install. Invoice must be paid in full for the offer to remain valid. Priority reserves the right to change or cancel this offer at any time without prior notice.
Terms & Conditions
Offer expires October 11, 2024. May be combined with any other offer and is only available to residential customers. Residential customers will receive a free maintenance on all pieces of equipment supplied and installed by Priority. Offer is only valid for one calendar year after the date of install. Invoice must be paid in full for the offer to remain valid. Priority reserves the right to change or cancel this offer at any time without prior notice.
Terms & Conditions
Offer expires October 11, 2024. Cannot be combined with any other offer and is only available to residential customers. Residential customers will receive a $1000 prepaid credit card after their invoice has been paid in full on a new installation of select furnaces. Priority reserves the right to change or cancel this offer at any time without prior notice.
Terms & Conditions
Offer valid until October 11th. This promotion cannot be combined with any other offer and is available exclusively to residential customers. Customers will receive one year of free filters with the purchase of a Priority Plus Plan. This offer applies to new enrollments only and is non-transferable. Priority reserves the right to modify or cancel this offer at any time without prior notice.
Terms & Conditions
Offer expires October 11, 2024. We reserve the right to change or cancel this offer at any time without prior notice. Customer will not be charged our standard $120 + HST ($180 + HST evenings and weekends) diagnostic rate for HVAC equipment. Cost of repairs not included. May not be combined with any other offer and is only available to residential customers.
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