Priority Mechanical Heating Cooling & Plumbing

Privacy Policy

Last Updated: August 31, 2021

By providing your personal information (and/or that of an individual for whom you act as parent/legal guardian) to Priority Mechanical Services Ltd., you are expressly consenting, on your own behalf and on behalf of such individual, to the collection, use and disclosure of your personal information in accordance with the terms and conditions in this Privacy Policy.

  1. PERSONAL INFORMATION COLLECTED

Information You Provide to Us Directly

Priority Mechanical Services Ltd. (the “Company”, “we”, “us”, “our”) may collect certain personal information that you provide when you interact with us or use our website, online social pages, or purchase products from us, such as when you (1) create an account; (2) send questions or comments by email or otherwise communicate with the Company; (3) fill in your information when purchasing a product; (4) fill out surveys; (5) transit user content to us; (6) submit information to enter a promotion or contest; or (7) otherwise communicate with us. From time to time, we may obtain your personal information from third parties who provide services to us such as Google Local Services and Search Kings The types of personal information that the Company might collect from you include, without limitation:
• name (including parent/guardian name);
• mailing address;
• telephone numbers;
• e-mail address;
• order/purchase details;
• credit card and other payment information;
• purchase history and preferences;
• website use preferences;
• opinions about our products;
• username, password and other login information;
• customer and product data;
• voice recordings of phone calls with us (under limited circumstances);
• website usage; and
• other contact or identifying information about you.

You are not required to provide us with such information, but certain features of the website, products or services may not be accessible or available, absent the provision of the requested information.

Information Automatically Collected

We also may receive and store certain information about you and your device(s) automatically when you access or use the website. This information may include:
• Technical Information – We may collect technical information associated with your activity on the website and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer the website and the services provided through the website.
• Usage Information – We may collect information to better understand customer traffic patterns usage of the website. This may include the webpage that you were visiting before accessing the website, the pages or features of the website that you browsed, to inform us which part of the website you visit and how much time you spend there. This information is used to analyze and improve the website and to provide our customers with a better user experience.
• User Preferences – We collect information about your preferences to make your use of the website more productive through the use of cookies.

  1. USE AND DISCLOSURE OF PERSONAL INFORMATION
    The Company may use or disclose your personal information to operate its website, to fulfill a purchase, to deliver purchased products or services to you, to process your payments for purchases, to process returns or credits, to issue invoices, receipts or other confirmations to you, to deliver satisfactory customer service, to administer our website (including customer only access sections) and social media pages, to contact you to respond to an inquiry or in connection with a product you have purchased, to send promotional communications, to administer contests and other promotions, to collect information for service or sales leads, to create accounting and billing information about you, to provide you with warranties, to maintain and administer maintenance plans, to contact you regarding policy changes, to enforce this Policy, to maintain security and regulatory requirements, and to engage in related activities. The Company may also use our personal information to maintain an internal customer database, which may only be accessed by our employees and affiliates as needed, and customers only section of our website.

Where applicable, you may opt out of having your personal information used or disclosed for a specific purpose at any time by emailing the Company’s Privacy Officer, at the contact details below.

The Company may send your personal information to our service providers (such as payment processing, customer communications management), suppliers (such as product manufactures, warranty providers), our legal and financial representatives (collectively “Receivers”) who help us provide services to you and to help us complete the above-noted purposes/tasks. All such third parties are made aware of the confidential nature of your personal information. Your personal information will be shared with Receivers on a “need to know” basis only and we limit the information shared to what is needed for the specific task being performed or fulfilled. Your personal information may also be disclosed to government agencies as required by applicable law. The Company may also contact you through surveys to conduct research about your opinion on certain matters related to the Company. The Company does not rent, sell or lease its customer lists to third parties.

We may also share your information with third parties where required to protect and defend our legal rights, protect the safety and security of other users of the website, prevent fraud, and to comply with the applicable law.

In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction, but we only provide as much information as is needed for the purposes of the transaction.

  1. COOKIES, BEACONS, AND OTHER TECHNOLOGIES

We may use cookies, web beacons, pixels, session replays, screen captures, and other similar technologies to collect information and personalize your experience with our website.

Cookies are small web files that a website transfers to your device’s hard drive through your web browser that enables the website’s system to recognize your browser and remember certain information. We use certain first party-cookies to make the website function properly, improve the services provided through the website, recognize you when you return to the website, remember the information you previously provided and provide a secure browsing experience.

You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the website. For more information on cookies and how to disable cookies visit https://youradchoices.ca/en/tools.

Web beacons, also known as web bugs, pixel tags or clear GIFs, are small graphics with a unique identifier that may be included on webpages to deliver or communicate with cookies, in order to track and measure the performance of the website and related services, monitor how many web visitors use the website, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email). We may also use (or our third-party suppliers may use) automated technologies together with personal information that we have collected about you to tailor and deliver ads and content to you when you are on the website.

  1. SAFEGUARDS AND RETENTION

The Company takes reasonable physical, technological and organizational precautions to prevent the loss, misuse, or modification of personal information under our control. For example:
• Only Receivers and employees who need to know your personal information to perform a specific task (e.g. process a payment) are granted access to that information.
• Two factor authentication and encryption are used on the website.
• The computers and servers where your personal information is stored are kept in a secure environment, are password-controlled with limited access, and have industry standard firewalls and anti-virus software installed.
• Any paper copies of documents containing your personal information are stored in a locked cabinet and shredded once they are scanned into our system.
• Laptops, USB keys, mobile phones and other electronic wireless devices used by our employees who need your personal information are password protected. The Company encourages such persons not to store personal information on such devices unless it is reasonably necessary for them to do so to perform a specific task.
• The Company uses Receivers who maintain and protect your personal information in accordance with this Privacy Policy or their own policies that comply with applicable law.
• The Company trains its employees to comply with this Privacy Policy.

Retention and Storage

Please note that your personal information may be accessed, transferred, disclosed, stored and processed in Canada, the United States and any other country where the Company, its affiliates, its Receivers, and its agents are located or where their cloud computing infrastructures may be hosted.

The Company retains your personal information for only as long as needed to fulfill the purposes for which it was collected, or for as long as necessary to comply with applicable laws, whichever is longer. Personal information that is no longer required is destroyed, erased or anonymized. Your consent to the Company’ collection, use and disclosure of your personal information for such purposes remains valid after the termination of the Company’ relationship with you.

Third Party Links

The website may contain links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect or receive from third parties with your consent and we cannot be responsible for personal information that third parties may collect, disclose, store and use, including through their websites. You should always read the privacy policy of each website you visit carefully.

In addition, when you provide information to us through a third-party website or platform, the information may also be collected by the third-party website and may be subject to their privacy policy.

  1. ACCESS

The Company makes commercially reasonable efforts to keep your personal information complete, up-to-date and accurate. Should you wish to access, update, correct or delete your personal information, or express any concerns regarding our use of your personal information, please contact our Privacy Officer at the contact information set forth below. We ask that you provide us with the name, address and email address that you previously provided to us, a brief description of under what circumstances you provided your personal information to the Company, and the purpose of your request. If you are unsure as to whether the Company is holding any personal information that belongs to you, you may also contact our Privacy Officer for confirmation.

The Company will make reasonable efforts to respond to your request as soon as practicable, or in any event, in compliance with applicable laws. In order to protect your privacy and security, the Company will take steps to verify your identity before granting access or making any changes to the personal information that we maintain.

  1. POLICY CHANGES

The Company may update this Privacy Policy from time to time for any reason whatsoever. We encourage you to periodically review this Privacy Policy in order to stay informed of how the Company is protecting your personal information. Each time this Privacy Policy is amended, the “Last Updated” date at the beginning of the Privacy Policy will be revised. If we make any material or substantive changes in this Privacy Policy, we will notify you by posting a clear and conspicuous notice of these changes on the Website and in this Privacy Policy and sending you an email to the last email we have on file.

  1. CONTACT – PRIVACY OFFICER

Should you have any questions or comments regarding your personal information or this Privacy Policy, please contact our Privacy Officer:

Attention: Privacy Officer
Email: [email protected]
Mail: Priority Mechanical Services Ltd.
3160 Alps Rd.
Ayr, Ontario N0B 1E0

WE WOULD LOVE TO HEAR FROM YOU!

We service all commercial and residential homes and buildings. Contact us to get a quote and see why our customer service is recognized as the best in the industry.

If you have any comments, questions, or concerns, let us know, and we will get back to you right away.
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Terms & Conditions
Offer is only available to residential customers who purchase and install Trane equipment through Priority. The warranty covers parts and labour for 10 years from the installation date. Invoice must be paid in full for the warranty to remain valid. This offer cannot be transferred or combined with other warranties or offers unless specified. Priority reserves the right to modify or cancel this warranty at any time without prior notice. Certain terms and conditions apply, see warranty agreement for full details.
Terms & Conditions
Maximum loan of $40,000 and a minimum of $5,000. The loan is interest-free with a 10-year repayment term. Offer is only available to eligible homeowners for retrofits and home improvements. The maximum loan amount is based on selected retrofits and quotes, subject to industry standards. Any costs above the loan amount must be covered by the homeowner. Part of the loan may be advanced to cover contractor deposits, with the balance disbursed after post-retrofit evaluation. Priority reserves the right to modify or cancel this offer at any time without notice. Certain terms and conditions apply, see financing agreement for details.
Terms & Conditions
Offer expires October 11, 2024. Cannot be combined with any other offer and is only available to residential customers who finance the supply and installation of any two of the following pieces of equipment: Water Softener, Water Treatment, Water Heater, Furnace, AC or Heat Pump. Residential customers will receive 6 months without payments or interest after they have been approved for financing (OAC), and the first payment has been made successfully to FinanceIt. Priority reserves the right to change or cancel this offer at any time without prior notice. Certain terms and conditions apply, see financing agreement for details.
Terms & Conditions
Offer expires October 11th. Cannot be combined with any other offer and is only available to residential customers. Residential customers will receive a free duct cleaning at the place of residence where new equipment was supplied and installed by Priority. Offer not valid to residential new construction customers. Offer is only valid for one calendar year after the date of install. Invoice must be paid in full for the offer to remain valid. Priority reserves the right to change or cancel this offer at any time without prior notice.
Terms & Conditions
Offer expires October 11, 2024. May be combined with any other offer and is only available to residential customers. Residential customers will receive a free maintenance on all pieces of equipment supplied and installed by Priority. Offer is only valid for one calendar year after the date of install. Invoice must be paid in full for the offer to remain valid. Priority reserves the right to change or cancel this offer at any time without prior notice.
Terms & Conditions
Offer expires October 11, 2024. Cannot be combined with any other offer and is only available to residential customers. Residential customers will receive a $1000 prepaid credit card after their invoice has been paid in full on a new installation of select furnaces. Priority reserves the right to change or cancel this offer at any time without prior notice.
Terms & Conditions
Offer valid until October 11th. This promotion cannot be combined with any other offer and is available exclusively to residential customers. Customers will receive one year of free filters with the purchase of a Priority Plus Plan. This offer applies to new enrollments only and is non-transferable. Priority reserves the right to modify or cancel this offer at any time without prior notice.
Terms & Conditions
Offer expires December 20, 2024. Cannot be combined with any other offer and is only available to residential customers. Offer is only available to residential customers who purchase and install Trane equipment through Priority. Offer not valid to residential new construction customers. Offer is only valid in specified timelines. Invoice must be paid in full for the offer to remain valid. Priority reserves the right to change or cancel this offer at any time without prior notice.
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