System Not Turning On
Nothing happens when you adjust the thermostat?
- Make sure your thermostat is set to the correct mode
- Check for a tripped breaker
- Verify the system has power
Still having issues? Contact us for service.
Not Heating/Cooling Properly
Your home won’t reach the temperature you've set?
- Check your thermostat settings
- Open all supply vents throughout your home
- Check if your air filter needs replacing
Still having issues? Contact us for service.
Weak Airflow
Barely feeling air coming from your vents?
- Check if your air filter needs replacing
- Ensure vents aren't blocked by furniture or curtains
- Check that all vents are fully open
Still having issues? Contact us for service.
Uneven Temperatures
Some rooms too hot while others are too cold?
- Open all supply vents
- Turn fan from ‘AUTO’ to ‘ON’
- Ensure furniture isn’t blocking airflow
Still having issues? Contact us for service.
Heat Pump Covered in Ice
A little frost is normal. Heavy ice buildup isn't.
- Clear away snow, leaves, and debris
- Check if your air filter needs replacing
- Allow the unit to thaw and monitor performance
Still having issues? Contact us for service.
Outdoor Unit Not Running
Indoor system running, but outdoor unit is silent?
- Check your breaker panel
- Verify the outdoor disconnect switch is on
- Verify thermostat is set to ‘cool’
Still having issues? Contact us for service.
System Turning On & Off
Frequent cycling can increase wear and reduce efficiency.
- Check your breaker panel
- Verify the outdoor disconnect switch is on
- Verify thermostat is set to ‘cool’
Still having issues? Contact us for service.
Strange Noises
Banging, rattling, buzzing, or squealing sounds?
- Clear debris from around the outdoor unit
- Check that vents are unobstructed
- Check if your air filter needs replacing
Still having issues? Contact us for service.
Water Around The Unit
Noticed a puddle near your system?
- Turn the system off if water is pooling
- Check for a clogged condensate drain line
- Clear any visible blockages around the drain
Still having issues? Contact us for service.
Higher Energy Bills
Energy costs suddenly increasing?
- Check if your air filter needs replacing
- Keep vents clear and unobstructed
- Seal drafts around doors and windows
Still having issues? Contact us for service.
Still Having Issues?
If these tips didn't solve the problem, or you're experiencing an issue that isn't listed above, our team is here to help, day or night.
