519-632-7116  •  1-844-632-7116

FAQ Troubleshooting

  • Q: How often do I change my furnace filter?
    • A: We recommend checking it monthly to see how dirty it is and replacing it with a new disposable filter when required. A good reminder is to buy a new filter at the start of each new season. This does depend on the number of pets, if there is smoking in the home and the area around the house. If there is lots of construction in the area the filter may need to be replaced more often.
  • Q: Does my thermostat take batteries?
    • A: For the most part yes. Refer to the owners manual on how to replace the batteries in your thermostat. If you need the owners manual, CLICK HERE.
  • Q: What can I do do keep my air conditioner in good working order?
    • A: 1. Keep the outdoor unit free from debris and plants. 2. Schedule maintenance to have the indoor coil cleaned every other year, or sooner if needed. 3. You can buy a cover from us or use something to cover the top of the condenser in the winter. Just make sure there is a foot or so around the bottom that is open to allow for water and condensation to come out.
  • Q: What information can you provide on the condensor size I require? I have separate quotes for different sizes.
    • A: We have HRAI trained staff that can do a heat loss/gain calculation for your home. If we installed the heating equipment in your home when it was built these calculations have already been done in order for the builder to get a building permit. Below are some links to more information on the sizing your air conditioner. A bigger or higher ton unit is not always better, the house may cool down quickly but the moisture will not be removed and the unit will turn on and off all the time.

 

No Heat? Check these first

Steps That Can Solve Your ‘NO HEAT’ Emergency!
Check these first yourself (if you feel comfortable doing it)

  • The first place to look is the thermostat. It may sound simple, but check to see that it is turned on. All modern thermostats have an on/off switch, but they are not clearly labeled with an “on” position. The “on” position is labeled “heat” or “cool.” Obviously you want to make sure the switch is in the “heat” position. If you have a programmable thermostat, be sure you bypass the program by adjusting the temperature number and pressing the “hold” button. If the heater still does not come on you’ll want to check to see if your thermostat has a replaceable battery and check it.
  • Is your furnace running but not producing much or any heat? If so, skip to #5. If your furnace is still not on or does not fire up, look for an on/off switch at the furnace itself. It looks just like a light switch and is often attached to the unit itself, or very nearby. Make sure the switch is on. If you have central air-conditioning as part of your system and it worked properly over the summer, then more than likely your switch is already on (If no visible “on/off” markings on switch, try moving switch to opposite position and wait 10 seconds).
  • If your switch is on and the furnace has still yet to run, check the breakers in your electric panel. The breaker could have tripped and the solution to the problem could be as easy as flipping the switch. A tripped breaker could be a sign of a larger problem that may require a technician to investigate – See #8.
  • If all switches are on, the problem could be with the cover on the front of the furnace. The cover often has a trip switch which shuts off the system when it is opened. If the cover is not properly closed, the switch can prevent the furnace from running.
  • If the furnace comes on and you don’t feel any hot air it could be that the furnace is not getting any fuel, or the pilot light is not lit. Check the fuel line and be sure that the valve is turned on. You can tell if the fuel valve is on if the handle runs parallel with the fuel line. If the handle is perpendicular to the line it is in the off position. If at this point you don’t feel any heat you may want to be sure you have paid the gas bill, or have oil in your tank.
  • Next, be sure to check your filter even if it has been replaced recently. Check that you have the correct filter that is recommended by the manufacturer of your furnace. Some modern filters can be too restrictive for some furnace models. A whistling noise around the furnace while furnace fan is running may indicate a filter that is clogged or too restrictive.
  • During winter months, the intake vent (round plastic pipe outside the house – the one pointing down) can become clogged with ice and snow. Check and clear any obstructions (ice and snow) from INSIDE the vent.
  • If These Simple Fixes Don’t Solve The Problem, Don’t Hesitate To Call Us!!

CALL US 24/7: 519-632-7116
OR
CALL Toll-Free: 1-844-632-7116

During Regular Office Hours (Mon-Fri, 8-5): Our Customer Service Representatives, will take your call, schedule an appointment and dispatch a Service Technician. Alternately, you can click here to use our form to contact us.

Outside Regular Office Hours: If it’s not urgent, you can leave a message and we will respond as soon as we get into the office. For a faster response when emergency service is required outside our regular office hours, please call our on-call Service Technician at 519-496-6741 or email emergency@prioritymechanical.ca and describe your emergency. You will receive a call back within 30 minutes. Alternately, you can click here to use our form to contact us.

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